Customer Service Representative (CSR) and/or Dispatcher

Phoenix, AZ

Customer Service Representative (CSR) and/or Dispatcher

Benjamin Franklin Plumbing is seeking highly skilled Customer Service Representatives for positions in Phoenix. This position requires 2+ years phone inbound and outbound calling related experience. Plumbing Call Center skills are NOT REQUIRED, but are preferred. Nights and weekends from home for additional income.

Position Requirements Include:

• Calling customers, phone sales, lead generation, customer problem solving and general customer skills are required. This skill set is required to send technicians to appointments, follow up on work completed, complete invoicing/billing, etc.

• Ability to multi-task while meeting demands and time commitments.

• Exceptional customer service ability -- with a demonstrated track record and current examples of customers that are "raving fans" of your service.

• Communicate effectively with internal team members and customers.

• Ability to learn new terms, information and processes quickly.

• Computer/Typing skills in a customer service type of computer system (we will train you on specific software, Successware an added value).

• Complete quality work in a timely manner.

• Have past success with a company completing tasks on time and meeting deadlines.

• Deliver attention to detail on every job -- large or small.

• Show up at your best every day... With a professional appearance and attitude.


Additional Requirements Include:

• Ability to be on call as needed.

• Knowledge of the Phoenix metro area.

• Have a professional background free of felony convictions verified by a background check.

• Pass a drug test and remain drug free during your employment.

Benefits of this Position:

• Great pay including base hourly pay PLUS Spiff's

• A stable, team focused environment.

• Regular hours with limited on-call requirements.

• Company sponsored health, dental and vision insurance.

• Company provided life insurance.